Introduction
On successful approved payment of your online order, an automated confirmation will be sent to you by email within 24 hours. Check this carefully to make sure you have ordered the correct product, quantity, and delivery details. In the event of an error, please reply to that email within 24 hours.
If your payment is not successful, then the order is invalid.
We prefer that all communications regarding online orders are by email using the email address associated with your order. Please include your online order reference number in all communications so we can assist you more quickly.
If you have any questions or require assistance with ordering online, please contact us prior to finalizing your order.
Holiday and Production Breaks:
Easter
Christmas - New Year
During holidays and production breaks, customers are welcome to place orders online and by email. Orders will be processed and/or manufacture from the time we reopen in a timely manner.
Our process
Processing of your order starts as soon as it is received. Our process is as follows:
- Ordering
- All Plain Fabric Orders
- Handling time is approximately 3-5 working days from successful payment (excludes all public holidays). Additional time may be required during peak season.
- Printing Orders
- Artwork Supplied
- Proof by email and Sample by Post
- Approval (by reply email only)
- Printing, turnaround times:
Small Orders about 2-3 weeks from artwork and sample approval. Turnaround time will be confirmed during the artwork process.
Large Orders about 3-4 weeks from artwork and sample approval. Turnaround time will be confirmed during the artwork process.
X-Large Orders. Turnaround time will be confirmed during the artwork process.
If you order printing, a printed sample will be sent to you by post for your approval prior to the commencement of printing. We cannot commence until this is approved in writing by email, and we cannot make exceptions to this policy.
- Shipping
- Your order is dispatched with our shipping partner
- We will email you the tracking number within approximately 48-hours
- Delivery is usually within approximately 5-7 working days (additional time may be required for the Northern Territory, parts of Queensland, Tasmania, and country or remote locations)
- You will need to be home to receive your parcel OR it will be left at your local collection point
If you have any questions, please feel free to reply to one of our confirmation emails at any time. We will reply as soon as possible. If you miss one of our emails, always check your SPAM folder.
Shipping
Service | Price |
Australia Post Parcel (by road) / Flat Rate | $12.95 inc. GST |
Delivery is usually within 5-7 working days of dispatch. Additional time may be required for the Northern Territory, parts of Queensland, Tasmania, and country or remote locations.
The tracking number will be provided by email within approximately 48-hours of dispatch.
Once an item has left our premises, it is no longer the responsibility of Calypso Fabrics.
Payments Policy
- PayPal
- Instantly pay with your credit card or PayPal Account
- eChecks may require up to 5 days to process
About PayPal
PayPal is a globally recognized brand that handles the processing of Credit Cards, Debit Cards, and Bank Payments. PayPal is like a central secure wallet for users to store their card information, allowing you to securely pay using your chosen method in a few clicks or taps.
Your financial and payment details are securely encrypted within the PayPal servers - all we see is that we have received your payment. And if something goes wrong with a purchase, the PayPal Buyer Protection policy can give you added peace of mind. You can also shop using your local currency.
For further information about PayPal, including any fees or charges please visit their website.
No Credit Card or Payment information is stored on our servers.
